Job Satisfaction Relative to Expectations scale


This measure, developed by Bacharach, Bamberger, and Conley (1991), assesses the degree of agreement between the perceived quality of broad aspects of a job and employee expectations. The measure is particularly use­ful to assess the extent to which job stresses, role conflicts, or role ambigu­ities prevent job expectations from being met.


Coefficient alpha was .88 (Bacharach et al., 1991).


Job satisfaction relative to expectations correlated negatively with role con­ flict, role overload, and work-home conflict (Bacharach et al., 1991).


Bacharach, S., Bamberger, P., & Conley, S. (1991). Work-home conflict among nurses and engineers: Mediating the impact of role stress on burnout and satisfaction with work. Journal of Organizational Behavior, 12, 39-53. Items were taken from text, p. 45. Copyright© 1991. Reproduced by per­ mission of John Wiley & Sons Limited.


Responses are obtained using a 4-point Likert-type scale where 1 = very dissatisfied and 4 = very satisfied.


  1. Your present job when you compare it to others in the organization
  2. The progress you are making toward the goals you set for yourself in your present position
  3. The chance your job gives you to do what you are best at
  4. Your present job when you consider the expectations you had when you took the job
  5. Your present job in light of your career expectations