Job Satisfaction Survey


This measure, (Job Satisfaction Survey) developed by Spector (1985), uses 36 items to describe nine job facets (four items per facet). The job facets include pay, promotion, supervision, benefits, contingent rewards, operating procedures, co-workers, nature of work, and communication. It was originally developed to assess job satisfaction in human service, nonprofit, and public organizations.


In Blau (1999), coefficient alpha was .89.


In a longitudinal study, job satisfaction correlated positively with expected job utility and professional commitment in the previous year, and the extent of downsizing, shift assignment, and professional commitment in the cur­ rent year (Blau, 1999). Spector (1997) found that the nine facets were all positively intercorrelated.


Spector, P. (1997). Job satisfaction. Thousand Oaks, CA: Sage. Copyright
© 1997 by Sage Publications, Inc. Items were taken from the appendix, pp. 75-76.


Responses are obtained on a 6-point Likert-type scale where 1 = disagree very much, 2 = disagree moderately, 3 = disagree slightly, 4 = agree slightly, 5 = agree moderately, and 6 = agree very much.

Pay satisfaction items:

  1. I feel I am being paid a fair amount for the work I do
  2. Raises are too few and far between (R)
  3. I am unappreciated by the organization when I think about what they pay me (R)
  4. I feel satisfied with my chances for salary increases

Promotion satisfaction items:

  1. There is really too little chance for promotion on my job (R)
  2. Those who do well on the job stand a fair chance of being promoted
  3. People get ahead as fast here as they do in other places
  4. I am satisfied with my chances for promotion

Supervision satisfaction items:

  1. My supervisor is quite competent in doing his/her job
  2. My supervisor is unfair to me (R)
  3. My supervisor shows too little interest in the feelings of subordinates (R)
  4. I like my supervisor

Benefits satisfaction items:

  1. I am not satisfied with the benefits I receive (R)
  2. The benefits we receive are as good as most other organizations offer
  3. The benefit package we have is equitable (R)
  4. There are benefits we do not have which we should have (R)

Rewards satisfaction items:

  1. When I do a good job, I receive the recognition for it that I should receive
  2. I do not feel that the work I do is appreciated (R)
  3. There are few rewards for those who work here (R)
  4. I don’t feel my efforts are rewarded the way they should be (R)

Operating procedure satisfaction items:

  1. Many of our rules and procedures make doing a good job difficult (R)
  2. My efforts to do a good job are seldom blocked by red tape
  3. I have too much to do at work (R)
  4. I have too much paperwork (R)

Co-workers satisfaction items:

  1. I like the people I work with
  2. I find I have to work harder at my job than I should because of the incompetence of people I work with (R)
  3. I enjoy my co-workers
  4. There is too much bickering and fighting at work (R)

Work itself satisfaction items:

  1. I sometimes feel my job is meaningless (R)
  2. I like doing the things I do at work
  3. I feel a sense of pride in doing my job
  4. My job is enjoyable

Communication satisfaction items:

  1. Communications seem good within this organization
  2. The goals of this organization are not clear to me (R)
  3. I often feel that I do not know what is going on with the organization (R)
  4. Work assignments are often not fully explained (R)

Items denoted with (R) are reverse scored.