Ontario Perception of Care Tool for Mental Health and Addictions (OPOC‐MHA)
Rush‚ Hansson‚ Cvetanova‚ Rotondi‚ Furlong‚ & Behrooz‚ 2013
At site: http://halton.cmha.ca/
Access/Entry to Services
1. The wait time for services was reasonable for me.
2. When I first started looking for help‚ services were available at times that were good for me.
3. The location of services was convenient for me.
4. I was seen on time when I had appointments.
5. I felt welcome from the start.
6. I received enough information about the programs and services available to me.
Do you have any comments about access/entry to services?
Services Provided
7. I had a good understanding of my treatment services and support plan.
8. Staff and I agreed on my treatment services and support plan.
9. Responses to my crises or urgent needs were provided when needed.
10.I received clear information about my medication (i.e.‚ side effects‚ purpose‚ etc.)
11.I was referred or had access to other services when needed‚ including alternative approaches (e.g.‚ exercise‚ meditation‚ culturally appropriate approaches).
Do you have any comments about the services provided?
Participation/Rights
12.I was involved as much as I wanted to be in decisions about my treatment services and supports.
13.I understood I could discuss options to participate in certain activities
14.I was assured my personal information was kept confidential.
15.I felt comfortable asking questions about my treatment services and support‚ including medication.
16.If I had a serious concern‚ I would know how to make a formal complaint to this organization.
Do you have any comments about participation/rights?
Therapists/Support Workers/Staff
17.I found staff knowledgeable and competent.
18.I was treated with respect by program staff.
19.Staff were sensitive to my cultural needs (e.g.‚ religion‚ language‚ ethnic background‚ race).
20.Staff believed I could change and grow.
21.Staff understood and responded to my needs and concerns.
Do you have any comments about the therapists/support workers/staff?
Environment
22.Overall‚ I found the facility welcoming‚ non- discriminating‚ and comfortable (e.g.‚ entrance‚ waiting room‚ decor‚ posters. my room if applicable).
23.Overall‚ I found the program space clean and well maintained (e.g.‚ meeting space‚ bathroom‚ and my room if applicable).
24.I was given private space when discussing personal issues with staff.
25.I felt safe in the facility at all times.
26.The program accommodated my needs related to mobility‚ hearing‚ vision‚ and learning‚ etc.
Do you have any comments about the environment?
Discharge/Leaving the Program
27.Staff helped me develop a plan for when I leave the program.
28.I have a plan that will meet my needs after I leave the program.
29.Staff helped me identify where to get support after I leave the program.
Do you have any comments about discharge/leaving the program?
Overall Experience
30.The services I have received have helped me deal more effectively with my life’s challenges.
31.I think the services provided here are of high quality.
32.If a friend were in need of similar help I would recommend this service.
Do you have any comments about the overall experience?
Please complete this section only if you are receiving services in a residential or inpatient program
33.There were enough activities of interest to me during free time.
34.Rules or guidelines concerning my contact with my family and friends were appropriate to my needs.
35.The layout of the facility was suitable for visits with my family and friends (e.g.‚ privacy‚ comfort level).
36.The area in and around my room was comfortable for sleeping (e.g.‚ noise level‚ lighting).
37.The quality of the food was acceptable.
38.My special dietary needs were met (e.g.‚ diabetic‚ halal‚ vegetarian‚ kosher).
Do you have any comments about the residential or inpatient program?
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At final report ( August 13‚ 2013)
Section A
Access/Entry to Services
1. The wait time for services was reasonable for me.
2. Services were available at times that were good for me.
3. The location of services was convenient for me.
4. When I had appointments I was seen on time.
5. From the start I felt welcome.
6. I received enough information about the programs and services available to me.
Services Provided
7. I had a good understanding of my treatment and support plan.
8. Staff and I agreed on my treatment and support plan.
9. Responses to my crises or urgent needs were provided when needed.
10.I received clear information about my medication (i.e.‚ side effects‚ purpose‚ etc.)
11.I was referred or had access to other services when needed (including alternative approaches).
Participation/Rights
12.I was involved as much as I wanted to be in decisions about my treatment and support.
13.I understand how to make a formal complaint to this organization.
14.I understood that I could decline treatment activities if I wanted to.
15.I was assured my personal information was kept confidential.
16.I felt comfortable asking questions about my treatment and support‚ including medication.
Therapists/Support Workers/Staff
17.I found staff knowledgeable and competent.
18.I was treated with respect by program staff.
19.Staff were sensitive to my cultural needs (e.g.‚ language‚ ethnic background‚ race).
20.Staff believed I could change and grow.
21.Staff understood and responded to my needs and concerns.
Environment
22.Overall‚ I found the facility welcoming‚ inclusive‚ and comfortable (e.g.‚ entrance‚ waiting room‚ décor‚ posters‚ your room if applicable).
23.Overall‚ I found the program space clean and well maintained (e.g.‚ meeting space‚ bathroom‚ and your room if applicable).
24.I was given private space when discussing personal issues with staff.
25.I felt safe in the facility at all times.
26.The program accommodated my disability-related needs.
Discharge/Leaving the Program
27.Staff helped me develop a plan for when I leave the program.
28.I have a plan that will meet my needs after I leave the program.
29.Staff helped me identify where to get support after I leave the program.
Recovery/Outcome
30.The services I have received have helped me better understand my personal strengths and challenges.
31.The services I have received have helped me deal more effectively with my life’s challenges.
32.I think the services provided here are high quality.
33.If a friend were in need of similar help I would recommend this service.
34.There were enough activities of interest to me during free time.
35.Rules or guidelines concerning contact by my family and friends were appropriate to my needs.
36.The layout of the facility was suitable for visits by my family and friends (e.g.‚ privacy‚ comfort level).
37.The area in and around my room was quiet at night.
38.The quality of the food met my needs.
39.My special dietary needs were met (e.g.‚ diabetic‚ halal‚ vegetarian‚ kosher).
Section B
Family member/significant other/supporter of a person with mental health
1. Services were available at times that were good for me.
2. The location of services was convenient for me.
3. From the start I felt welcome.
4. I received enough information about the programs and services available to me.
Services Provided
5. Responses to my crises or urgent needs were provided when needed.
6. I was referred or had access to other services when needed (including alternative approaches).
Participation/Rights
7. I understand how to make a formal complaint to this organization.
Therapists/Support Workers/Staff
8. I found staff knowledgeable and competent.
9. I was treated with respect by program staff.
10.Staff were sensitive to my cultural needs (e.g.‚ language‚ ethnic background‚ race).
11.Staff understood and responded to my needs and concerns.
Environment
12.Overall‚ I found the facility welcoming‚ inclusive‚ and comfortable (e.g.‚ entrance‚ waiting room‚ décor‚ posters‚ your room if applicable).
13.Overall‚ I found the program space clean and well maintained (e.g.‚ meeting space‚ bathroom‚ your room if applicable).
14.I was given private space when discussing personal issues with staff.
15.I felt safe in the facility at all times.
16.The program accommodated my disability related needs.
17.I think the services provided here are high quality.
18.If a friend were in need of similar help I would recommend this service.
Access/Entry (alpha 0.87)‚ Services Provided (alpha 0.89)‚ Participation/Rights (alpha 0.87)‚ Therapists/Support/ Workers/Staff (alpha 0.92)‚ Environment (alpha 0.89)‚ Discharge/Leaving the Program (alpha 0.91)‚ Overall Experience (alpha 0.91)
1- Strongly Disagree‚ 2- Disagree‚ 3- Agree‚ 4- Strongly Agree‚ N/A – Not Applicable
Brian Rush‚ Emily Hansson‚ Dr. Yanka Cvetanova‚ Dr. Nooshin Rotondi‚ April Furlong‚ Renée Behrooz. (2013). Development of a client perception of care tool for mental health and addictions : qualitative‚ quantitative‚ and psychometric analysis : final report for the Ministry of Health and Long-Term Care. Centre for Addiction and Mental Health‚ Health Systems and Health Equity Research. http://eenet.ca/wp-content/uploads/2013/08/OPOC-Final-Report-2013.pdf