Communication Satisfaction Scale (Com-SAT)
Hecht‚ 1978
1. The other person let me know that I was communicating effectively.
2. Nothing was accomplished.
3. I would like to have another conversation like this one.
4. The other person genuinely wanted to get to know me.
5. I was very dissatisfied with the conversation.
6. I had something else to do.
7. I felt that during the conversation I was able to present myself as I wanted the other person to view me.
8. The other person showed me that he/she understood what I said.
9. I was very satisfied with the conversation.*
10.The other person expressed a lot of interest in what I had to say.
11.I did not enjoy the conversation.
12.The other person did not provide support for what he/she was saying.
13.I felt I could talk about anything with the other person.
14.We got to say what we wanted.
15.I felt that we could laugh easily together.
16.The conversation flowed smoothly.
17.The other person changed the topic when his/her feelings were brought into the conversation.
18.The other person frequently said things which added little to the conversation.
19.We talked about something I was not interested in.
When communicating with my immediate supervisor‚ I feel…
1. he or she lets me know that I am communicating effectively.
2. nothing is ever accomplished.
3. I would like to continue having conversations like ours.
4. he or she genuinely wants to get to know me.
5. very dissatisfied with our conversations.
6. like I have something else to do.
7. I am able to present myself as I want him or her to view me.
8. he or she shows me that he or she understands what I say.
9. very satisfied with our conversations.
10.he or she expresses a lot of interest in what I have to say.
11.I do NOT enjoy our conversations.
12.he or she does NOT provide support for what he or she says.
13.that I can talk about anything with my immediate supervisor.
14.that we each get to say what we want.
15.that we can laugh easily together.
16.conversations flow smoothly.
17.he or she changes the topic when his or her feelings are brought into the conversation.
18.he or she frequently said things that add little to the conversation.
19.we often talk about things that I am NOT interested in.
1. My father lets me know that I am communicating effectively.
2. Nothing is accomplished in our typical conversations.
3. I would like to have other conversations with my father like the ones we typically have.
4. My father genuinely wants to get to know me.
5. I am very dissatisfied with our typical conversations.
6. I usually have something else to do.
7. I feel that during our typical conversations‚ I am able to present myself as I want my father to view me.
8. My father shows me that he understands what I say.
9. I am very satisfied with our typical conversations.
10.My father expresses a lot of interest in what I have to say.
11.I do not enjoy our typical conversations.
12.My father does not provide support for what he says.
13.I feel I could talk about anything with my father.
14.We usually get to say what we want.
15.I felt that we could laugh easily together.
16.Our typical conversations flow smoothly.
17.My father changes the topic when his feelings are brought into the conversation.
18.My father frequently said things‚ which add little to the conversation.
19.We usually talk about things I am not interested in.
Items 2‚ 5‚ 6‚ 11‚ 12‚ 17‚ 18‚ and 19 were reverse-coded prior to analysis. For the father version‚ Items 1‚ 3‚ 4‚ 7‚ 8‚ 10‚ 12‚ 13‚ 17‚ and 18 were worded “daughter” instead of “father.”
Hecht (1978a) reported a split-half reliability for the Com-Sat‚ ranging from .90 to .97 for various items‚ including communication satisfaction with friends‚ strangers‚ and acquaintances
1- Strongly Disagree‚ 2- Disagree‚ 3- Somewhat Disagree‚ 4- Neutral‚ 5- Somewhat Agree‚ 6-Agree Strongly‚ 7- Agree
Hecht‚ M.L. (1978). The conceptualization and measurement of interpersonal communication satisfaction. Human Communication Research‚ 4(3)‚ 253-264.
Hecht‚ M.L. (1978). Measures OF Communication Satisfaction. Human Communication Research‚ 4(4)‚ 350-368
Hecht‚ M. L. (1978). Toward a conceptualization of communication satisfaction. Quarterly Journal of Speech‚ 64‚ 47-62.
Hecht‚ M. L. (1984) . Satisfying communication and relationship labels; Intimacy and length of relationship as perceptual frames of naturalistic conversations. The Western Journal of Speech Communication ‚ 8(3)‚ 201-216
Spitzberg‚ B. H.‚ & Hecht‚ M. L. (1984). A component model of relationship competence. Human Communication Research‚ 10‚ 575-599.
Heeman‚ Vanessa C. (2008). Interpersonal communication motives‚ satisfaction‚ and psychological well-being in father-young adult daughter relationships. Kent State University. M.A. thesis
Punyanunt-Carter‚ Narissra. Maria. (2007). Using Attachment Theory to Study Satisfaction in Father-Daughter Relationships Human Communication. A Publication of the Pacific and Asian Communication Association‚ 10(2)‚ 103 – 120
