Client Satisfaction Survey (CSS)


We value your feedback. Please let us know how your experience has been by answering the following questions.

Strongly Agree Agree Neutral Disagree Strongly Disagree
The practitioner was prepared for my visits 5 4 3 2 1
The practitioner understood my concerns 5 4 3 2 1
The practitioner gave me as much information as I wanted about what I could do to manage my condition 5 4 3 2 1
Therapy has helped me improve the quality of my life 5 4 3 2 1
I was able to schedule appointments at times that suited me 5 4 3 2 1
The information I received (materials, what staff/practitioners told me, etc.) was consistent 5 4 3 2 1
The reception staff were friendly and helpful 5 4 3 2 1
All things considered, I am satisfied with the service I received 5 4 3 2 1
Other areas of strength
Suggestions for improvements


This survey asked the client about their level of satisfaction with the service they have received, both from their practitioner their experience in general.

Validity and Reliability



A numerical score between 0 and 40 is presented, where higher scores mean higher levels of satisfaction. The clients are also asked to make comment on the following two questions. 1. Other areas of strength 2. Suggestions for improvements


Anxiety House

Number Of Questions




This content is licensed under a CC-BY license. The CC-BY licenses grant rights of use the scales in your studies (the measurement instrument and its documentation), but do not replace copyright. This remains with the copyright holder, and you have to cite us as the source.

Mohammed Looti, PSYCHOLOGICAL SCALES (2023) Client Satisfaction Survey (CSS). Retrieved from DOI: 10.13140/RG.2.2.31575.96163