Client Satisfaction Questionnaire (CSQ)
Larsen‚ Attkisson‚ Hargreaves‚ & Nguyen‚ 1979
1. How would you rate the quality of the services you have received?
2. Did you get the kind of service you wanted?
3. To what extent has our program met your needs?
4. If a friend were in need of similar help‚ would you recommend our program to him or her?
5. How satisfied are you with the amount of help you have received?
6. Have the services you received helped you to deal more effectively with problems/difficulties?
7. In an overall general sense‚ how satisfied are you with the services you have received?
8. If you were to seek help again‚ would you come back to our program?
1=Poor‚ 2=Fair‚ 3=Good‚ 4=Excellent
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1. How would you rate the quality of services you received?
1=Excellent‚ 2=Good‚ 3=Fair‚ 4=Poor
2. Did you get the kind of services you wanted?
1= No‚ definitely not‚ 2= No‚ not really‚ 3=Yes‚ generally‚ 4=Yes‚ definitely
3. To what extent has our program met your needs?
1= Almost all of my needs have been met‚ 2= Most of my needs have been met‚ 3=Only a few of my needs have been met‚ 4= None of my needs have been met
4. If a friend were in need of similar help‚ would you recommend our program to him or her?
1=No‚ definitely not‚ 2= No‚ not really‚ 3=Yes‚ generally‚ 4=Yes‚ definitely
5. How satisfied are you with the amount of help you have received?
1= Quite dissatisfied‚ 2= Indifferent or mildly dissatisfied‚ 3= Mostly satisfied‚ 4=Very Satisfied
6. Have the services you received helped you deal more effectively with your problems?
1=Yes‚ they helped a great deal‚ 2= Yes‚ they helped somewhat‚ 3= No‚ they really did not help‚ 4= No‚ they seemed to make things worse
7. In an overall‚ general sense‚ how satisfied are you with the service you have received?
1=Very satisfied‚ 2= Mostly satisfied‚ 3=Indifferent or mildly dissatisfied‚ 4= Quite dissatisfied
8. If you were to seek help again‚ would you come back to our program?
1= No‚ definitely not‚ 2= No‚ I don’t think so‚ 3= Yes‚ I think so‚ 4=Yes‚ definitely
Attkisson‚ C.Clifford .‚ Zwick‚ Rebecca. (1982). he client satisfaction questionnaire: Psychometric properties and correlations with service utilization and psychotherapy outcome. Evaluation and Program Planning; 5(3)‚ 233-237.
Attkisson‚ C.C.‚ Roberts‚ R.E.‚ & Pascoe‚ G.C. (1983). The Evaluation Ranking Scale: Clarification of methodological and procedural issues. Evaluation and Program Planning‚ 6(3 and 4)‚ 349-358.
Larsen‚ D. L.‚ Attkisson‚ C. C.‚ Hargreaves‚ W. A.‚ & Nguyen‚ T. D. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning‚ 2‚ 197-207.
Attkisson‚ C. C.‚ & Greenfield‚ T. K. (1996). The Client Satisfaction Questionnaire (CSQ) Scales and the Service Satisfaction Scale-30 (SSS-30). In L. I. Sederer & B. Dickey (Eds.)‚ Outcomes assessment in clinical practice (pp. 120-127). Baltimore‚ MD: Williams & Wilkins.
