Table of Contents
Instructions:
We value your feedback. Please let us know how your experience has been by answering the following questions.
| Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree | |
| The practitioner was prepared for my visits | 5 | 4 | 3 | 2 | 1 |
| The practitioner understood my concerns | 5 | 4 | 3 | 2 | 1 |
| The practitioner gave me as much information as I wanted about what I could do to manage my condition | 5 | 4 | 3 | 2 | 1 |
| Therapy has helped me improve the quality of my life | 5 | 4 | 3 | 2 | 1 |
| I was able to schedule appointments at times that suited me | 5 | 4 | 3 | 2 | 1 |
| The information I received (materials, what staff/practitioners told me, etc.) was consistent | 5 | 4 | 3 | 2 | 1 |
| The reception staff were friendly and helpful | 5 | 4 | 3 | 2 | 1 |
| All things considered, I am satisfied with the service I received | 5 | 4 | 3 | 2 | 1 |
| Other areas of strength | |||||
| Suggestions for improvements | |||||
Description
Validity and Reliability
Interpretation
Developer
Number Of Questions
References
Cite this article
mohammad looti (2026). Client Satisfaction Survey (CSS). PSYCHOLOGICAL SCALES. Retrieved from https://scales.arabpsychology.com/s/client-satisfaction-survey-css/
mohammad looti. "Client Satisfaction Survey (CSS)." PSYCHOLOGICAL SCALES, 2 Apr. 2026, https://scales.arabpsychology.com/s/client-satisfaction-survey-css/.
mohammad looti. "Client Satisfaction Survey (CSS)." PSYCHOLOGICAL SCALES, 2026. https://scales.arabpsychology.com/s/client-satisfaction-survey-css/.
mohammad looti (2026) 'Client Satisfaction Survey (CSS)', PSYCHOLOGICAL SCALES. Available at: https://scales.arabpsychology.com/s/client-satisfaction-survey-css/.
[1] mohammad looti, "Client Satisfaction Survey (CSS)," PSYCHOLOGICAL SCALES, vol. X, no. Y, ص Z-Z, April, 2026.
mohammad looti. Client Satisfaction Survey (CSS). PSYCHOLOGICAL SCALES. 2026;vol(issue):pages.