Frustration With Work scale

Description

This measure, (Frustration With Work) developed by Peters, O’Connor, and Rudolf (1980), uses three items to assess the extent to which employees find their job frustrating.

Reliability

Coefficient alpha values ranged from .67 to .84 (Fortunato, Jex, & Heinish, 1999; Jex, 1999; Jex, Beehr, & Roberts, 1992; Jex & Gudanowski, 1992; Spector & O’Connell, 1994).

Validity

Job frustration correlated positively with work anxiety, role conflict, role ambiguity, workload, situational constraints, anxiety, conflict at work, perceived workload, interpersonal conflict, and intent to quit. Job frustration correlated negatively with job satisfaction (Jex & Gudanowski, 1992; Spector & O’Connell, 1994; Jex et al., 1992).

Source

Peters, L. H., O’Connor, E. J., & Rudolf, C. J. (1980). The behavioral and affective consequences of performance-relevant situational variables. Orga­nizational Behavior and Human Performance, 25, 79-96. Copyright© 1980 by Academic Press. Items were taken from text, p. 88. Reproduced with permission.

Items

Responses are obtained on a 7-point Likert-type scale where I = strongly disagree and 7 = strongly agree.

Items:

1. Trying to get this job done was a very frustrating experience.
2. Being frustrated comes with this job.
3. Overall, I experienced very little frustration on this job (R)

Items denoted with (R) are reverse scored.