Satisfaction with Physician (SWP)
Richmond.‚ Smith.‚ Heisel‚ & McCroskey‚ 1998
On the measure below‚ please circle how pleased/satisfied/comfortable you are with your physician. Circle one number for each item. Number 4 means “undecided.” The closer a number is to the description you think fits best‚ the stronger you feel about it.
1. Pleased 1 2 3 4 5 6 7 Displeased
2. Dissatisfied 1 2 3 4 5 6 7 Satisfied
3. Comfortable 1 2 3 4 5 6 7 Uncomfortable
Scoring:
Step 1. Add the scores for items 1 and 3.
Step 2. Complete the following formula: 16 + score for item 2 – total for Step 1.
Scores above 18 indicate high satisfaction with physician. Scores below 12 indicate low satisfaction. Scores between 12 and 18 indicate moderate satisfaction.
This instrument can be found at: http://www.jamescmccroskey.com/measures/swp.htm
Richmond‚ V. P.‚ Smith‚ R. S.‚ Heisel‚ A. M.‚ & McCroskey‚ J. C. (1998). The impact of communication apprehension and fear of talking with a physician and perceived medical outcomes. Communication Research Reports‚ 15‚ 344-353.