| Category | Details |
|---|---|
| Description | The Adoption of Artificial Intelligence-Based Employee Experience Chatbots–Model (Pillai et al., 2024) was developed to investigate the adoption of AI-based employee experience chatbots among employees. The proposed items were adapted from previous research (e.g., Claudy et al., 2015; Gupta & Arora, 2017b; Westaby, 2005b) and modified based on subject matter experts’ suggestions to ensure face validity. This model was formulated using behavioral reasoning theory and empirically validated through a survey of employees, with data analyzed via PLS-SEM. Results regarding reliability and validity were reported. |
| Author | Pillai, Rajasshrie; Ghanghorkar, Yamini; Sivathanu, Brijesh; Algharabat, Raed; Rana, Nripendra P. |
| Purpose | To assess employees’ intention to accept employee experience (EEX) chatbots. |
| Construct | Artificial Intelligence Adoption; Artificial Intelligence-Based Chatbots |
| Instrument Type | Inventory/Questionnaire |
| Files | No file is available for download. |
| Reliability | Internal Consistency: Cronbach’s alpha and CR values exceeded 0.8 among constructs. |
| Validity | Convergent and Discriminant Validity: Convergent validity was established with AVE values above 0.50 (Guadagnoli & Velicer, 1988; Hair et al., 2017). Discriminant validity was confirmed as the squared variance values were lower than corresponding AVE (Fornell & Larcker, 1981). |
| Test Methodology | Test Validity; Convergent Validity; Discriminant Validity; Test Reliability; Internal Consistency; Measurement Model; Structural Equation Modeling |
| Factor Analysis | Common Method Bias: Single factor Harman’s test (Wang et al., 2018) revealed a single factor variance of 26.82%, indicating no Common Method Bias (CMB) in the data. |
| Classification | 6400 Human-Computer Interaction; 7000 Organizational, Occupational, and Career Development |
| Age Group | Adulthood (18 years & older) |
| Population Group | Human; Male; Female |
| Population Details | Respondents: Employees from IT, ITeS, and E-commerce companies. |
| Keywords | Adoption Intention; Artificial Intelligence Adoption; Artificial Intelligence-Based Employee Experience Chatbots; Attitude; Behavioral Reasoning Theory; Common Method Bias; Face Validity; Interactivity; Language Barrier; Perceived Anthropomorphism; Perceived Intelligence; Perceived Risk; Personalization; Reasons Against Adoption; Reasons for Adoption; Technological Anxiety; Values of Openness to Change |
| Index Terms | Artificial Intelligence; Employee Attitudes; Personalization; Risk Perception; Anthropomorphism; Behavioral Intention; Organizational and Occupational Measures; Human-Computer Interaction Measures; Face Validity; Technology Acceptance; Chatbots |
| Test Year | 2024 |
| Commercial | No |
| Fee | No |
| Language Present | English |
| Test Location | 2024-44235-001, Table 5, Pages 461-463 |
| Format | Items are rated using a five-point (1 = “strongly disagree” to 5 = “strongly agree”) Likert scale. |
| Test Items Available | No. To obtain the test items, please contact the author or the publisher. |
| Author Identifier | Algharabat, Raed ORCID: |
| Source Reference | Pillai, R., Ghanghorkar, Y., Sivathanu, B., Algharabat, R., & Rana, N. P. (2024). Adoption of artificial intelligence (AI) based employee experience (EEX) chatbots. Information Technology & People, 37(1), 449–478. https://doi.org/10.1108/ITP-04-2022-0287 |
Cite this article
Mohammed looti (2026). Adoption of Artificial Intelligence-Based Employee Experience Chatbots. PSYCHOLOGICAL SCALES. Retrieved from https://scales.arabpsychology.com/s/adoption-of-artificial-intelligence-based-employee-experience-chatbots/
Mohammed looti. "Adoption of Artificial Intelligence-Based Employee Experience Chatbots." PSYCHOLOGICAL SCALES, 4 Apr. 2026, https://scales.arabpsychology.com/s/adoption-of-artificial-intelligence-based-employee-experience-chatbots/.
Mohammed looti. "Adoption of Artificial Intelligence-Based Employee Experience Chatbots." PSYCHOLOGICAL SCALES, 2026. https://scales.arabpsychology.com/s/adoption-of-artificial-intelligence-based-employee-experience-chatbots/.
Mohammed looti (2026) 'Adoption of Artificial Intelligence-Based Employee Experience Chatbots', PSYCHOLOGICAL SCALES. Available at: https://scales.arabpsychology.com/s/adoption-of-artificial-intelligence-based-employee-experience-chatbots/.
[1] Mohammed looti, "Adoption of Artificial Intelligence-Based Employee Experience Chatbots," PSYCHOLOGICAL SCALES, vol. X, no. Y, ص Z-Z, April, 2026.
Mohammed looti. Adoption of Artificial Intelligence-Based Employee Experience Chatbots. PSYCHOLOGICAL SCALES. 2026;vol(issue):pages.