| Category | Details |
|---|---|
| Description | The Adoption of Artificial Intelligence-Based Employee Experience Chatbots Model (Pillai et al., 2024) was developed to investigate employees’ adoption of AI-based employee experience (EEX) chatbots. The model’s items were adapted from previous studies (e.g., Claudy et al., 2015; Gupta & Arora, 2017b; Westaby, 2005b) and refined based on subject matter experts’ suggestions to ensure face validity. Using behavioral reasoning theory, the model was empirically validated through employee surveys, with data analyzed via PLS-SEM. Findings related to reliability and validity were reported. |
| Author | Pillai, Rajasshrie; Ghanghorkar, Yamini; Sivathanu, Brijesh; Algharabat, Raed; Rana, Nripendra P. |
| ORCID | Algharabat, Raed: 0000-0002-1870-1708 |
| Affiliation | Pune Institute of Business Management; COEP Technological University; Qatar University, College of Business and Economics |
| [email protected] | |
| Correspondence Address | Rana, Nripendra P.: [email protected] |
| Purpose | To assess employees’ intention to adopt AI-based employee experience (EEX) chatbots. |
| Construct | Artificial Intelligence Adoption; Artificial Intelligence-Based Chatbots |
| Instrument Type | Inventory/Questionnaire |
| Test Type | Original |
| Administration Method | Not specified |
| Format | Items rated on a five-point Likert scale (1 = “strongly disagree” to 5 = “strongly agree”). |
| Number of Items | 43 |
| Factors and Subscales | Constructs: Personalization (PES); Interactivity (INT); Perceived Intelligence (PEI); Perceived Anthropomorphism (ANP); Reasons Against (RSA); Perceived Risk (PRK); Language Barrier (LBR); Technological Anxiety (TCX); Values of Openness to Change (VOP); Attitude (ATD); Adoption Intention (AIN). |
| Reliability | Internal Consistency: Cronbach’s alpha and composite reliability (CR) values were above 0.8 across constructs. |
| Validity | Convergent and Discriminant Validity: Convergent validity was established as AVE values exceeded 0.50. Discriminant validity was confirmed as squared variance values were lower than corresponding AVE values. |
| Factor Analysis | Common Method Bias: Harman’s single-factor test found single-factor variance at 26.82%, indicating no CMB presence. |
| Test Methodology | Test Validity; Convergent Validity; Discriminant Validity; Test Reliability; Internal Consistency; Measurement Model; Structural Equation Modeling |
| Population Details | Respondents: Employees from IT, ITeS, and e-commerce sectors. |
| Age Group | Adulthood (18+ years) |
| Keywords | Adoption Intention; Artificial Intelligence Adoption; AI-Based Employee Experience Chatbots; Attitude; Behavioral Reasoning Theory; Common Method Bias; Face Validity; Interactivity; Language Barrier; Perceived Anthropomorphism; Perceived Intelligence; Perceived Risk; Personalization; Reason Against Adoption; Reason for Adoption; Technological Anxiety; Values of Openness to Change |
| Index Terms | Artificial Intelligence; Employee Attitudes; Personalization; Risk Perception; Anthropomorphism; Behavioral Intention; Organizational and Occupational Measures; Human-Computer Interaction Measures; Face Validity; Technology Acceptance; Chatbots |
| Files | No file available for download. |
| Reference | Pillai, R., Ghanghorkar, Y., Sivathanu, B., Algharabat, R., & Rana, N. P. (2024). Adoption of artificial intelligence (AI) based employee experience (EEX) chatbots. Information Technology & People, 37(1), 449–478. https://doi.org/10.1108/ITP-04-2022-0287 |
Cite this article
Mohammed looti (2026). Adoption of Artificial Intelligence-Based Employee Experience Chatbots–Model. PSYCHOLOGICAL SCALES. Retrieved from https://scales.arabpsychology.com/s/adoption-of-artificial-intelligence-based-employee-experience-chatbots-model/
Mohammed looti. "Adoption of Artificial Intelligence-Based Employee Experience Chatbots–Model." PSYCHOLOGICAL SCALES, 4 Apr. 2026, https://scales.arabpsychology.com/s/adoption-of-artificial-intelligence-based-employee-experience-chatbots-model/.
Mohammed looti. "Adoption of Artificial Intelligence-Based Employee Experience Chatbots–Model." PSYCHOLOGICAL SCALES, 2026. https://scales.arabpsychology.com/s/adoption-of-artificial-intelligence-based-employee-experience-chatbots-model/.
Mohammed looti (2026) 'Adoption of Artificial Intelligence-Based Employee Experience Chatbots–Model', PSYCHOLOGICAL SCALES. Available at: https://scales.arabpsychology.com/s/adoption-of-artificial-intelligence-based-employee-experience-chatbots-model/.
[1] Mohammed looti, "Adoption of Artificial Intelligence-Based Employee Experience Chatbots–Model," PSYCHOLOGICAL SCALES, vol. X, no. Y, ص Z-Z, April, 2026.
Mohammed looti. Adoption of Artificial Intelligence-Based Employee Experience Chatbots–Model. PSYCHOLOGICAL SCALES. 2026;vol(issue):pages.