Supportive Communication Scale – Chinese Version

Description

Supportive communication refers to a type of interpersonal communication skill that aims to maintain positive relationships between communicators while addressing existing issues.

Authors and Contact Email

The Supportive Communication Scale was developed by Whetten et al. Information not available.

Purpose

The purpose of the Supportive Communication Scale (SCS) is to measure interpersonal communication abilities.

Test Year

Information not available.

Administration Method and Scoring

Participants are presented with scenarios and questions related to interpersonal communication and are asked to indicate their true feelings by marking “√” next to the appropriate options. The scoring is based on a Likert scale ranging from 1 to 5, with the following meanings:
1 非常不同意 (1 Strongly Disagree)
2 很不同意 (2 Disagree)
3 不确定 (3 Uncertain)
4 很同意 (4 Agree)
5 非常同意 (5 Strongly Agree)

Reliability and Validity

The Supportive Communication Scale has been confirmed to possess good reliability and validity in application. Its Cronbach’s alpha coefficient is 0.868, with the following factor Cronbach’s alpha coefficients: 0.679, 0.742, and 0.806.

Factors and Subscales

Information not available.

Keywords

Supportive communication, interpersonal communication, communication skills, feedback.

Items in Chinese

1. 我很清楚什么时候适合向别人提出建议和指导。
2. 和别人交流时，我能帮助他们认识到问题所在。
3. 即使反馈的内容是负面的，我也会如实报告。
4. 我反馈的内容通常都是针对存在的问题和解决办法，从不针对个人。
5. 我常给对方指出与个人期待不符的地方，并提出一些负面的反馈意见。
6. 当我试图纠正某人的行为时，我们之间的关系总会加强。
7. 给别人负面反馈时，我会客观公正描述整个事件的过程、结果及自己的感受。
8. 我常给行为需要改变的人提出具体方案。
9. 与他人沟通时，我会维护他们的自尊和自我价值的认同。
10. 即使不赞同别人的观点，我也会对其表现出浓厚的兴趣。
11. 对那些权力比我小，掌握信息比我少的人我不会用高人一等的口气同他们说话。
12. 尽管十分赞同自己的观点，我仍然表现得很灵活，愿意接受其他信息。
13. 在与持不同观点的人讨论时，我会努力找出大家一致赞同的方面。
14. 我的反馈意见总是具体并有针对性的，而不是宽泛或含糊不清的。
15. 我不会主宰和别人的谈话。
16. 我对自己所陈述的观点负责，我会说“我认为”，不是“他们认为”。
17. 讨论某个人的问题时，我通常表示理解而不是给忠告。
18. 为了更好地理解别人的观点而向他们提问时，我会问“是什么”而不是“为什么”。
19. 我会与一起工作或生活的人经常保持私人的会面。
20. 我十分清楚应该何时给予别人指导和建议。

Items in English

1. I am clear about when it is appropriate to offer suggestions and guidance to others.
2. When communicating with others, I can help them recognize the underlying issues.
3. Even if the feedback is negative, I will report it truthfully.
4. My feedback typically focuses on existing problems and solutions, never on the individual.
5. I often point out discrepancies to the other party and provide negative feedback.
6. When I attempt to correct someone’s behavior, it always strengthens our relationship.
7. When giving negative feedback, I objectively and fairly describe the entire event process, outcomes, and my feelings.
8. I often provide specific suggestions to those whose behavior needs to change.
9. In communicating with others, I uphold their self-esteem and self-worth recognition.
10. Even if I disagree with someone’s viewpoint, I still show a strong interest in it.
11. I do not speak to those with less power and less information in a condescending manner.
12. Even though I strongly agree with my own perspective, I still show flexibility and am willing to accept other information.
13. In discussions with those holding differing opinions, I strive to identify areas of consensus.
14. My feedback is always specific and targeted, rather than broad or vague.
15. I do not dominate the conversation with others.
16. I take responsibility for my views; I say, “I think,” not “they think.”
17. When discussing someone’s issues, I usually express understanding rather than give advice.
18. When asking questions to better understand others’ perspectives, I ask “what” rather than “why.”
19. I frequently maintain personal meetings with people I work or live with.
20. I am very clear about when to provide guidance and advice to others.

References

Whetten et al.