Maslach Burnout Inventory – Chinese Version

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Description

Professional Burnout, also translated as occupational burnout, psychosomatic exhaustion syndrome, job fatigue, and depletion, is defined by Maslach as a phenomenon characterized by emotional exhaustion (情绪疲惫感), depersonalization (工作冷漠感), and reduced personal accomplishment (工作成就感降低), often observed in individuals engaged in interpersonal work. Generally, the symptoms of occupational burnout manifest in three aspects: emotional exhaustion is the primary component, referring to the experience of emotional consumption in work that leads to a loss of enthusiasm, passion, and energy; depersonalization refers to an aspect of distancing and emotionally detached attitudes toward service recipients, resulting in strained interpersonal relationships; reduced personal accomplishment refers to the feeling of having low achievements in work, a negative evaluation of one’s work performance, diminished competence, and a sense of meaninglessness.

Authors and Contact Email

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Purpose

To explain the relationship and mechanisms between work demands, work resources, and occupational burnout through the Job Demands-Resources Model proposed by Demerouti et al. in the early 21st century.

Test Year

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Administration Method and Scoring

The Maslach Burnout Inventory (MBI) developed by Malsach and translated into Chinese by Yu Hua has been validated for good reliability and validity (with an overall scale homogeneity reliability of 0.823 and the three dimensions’ retest reliability ranging from 0.806 to 0.887, Cronbach’s α coefficient ranging from 0.770 to 0.888). The scale consists of three dimensions: emotional exhaustion dimension (情感衰竭维度), depersonalization dimension (去人格化维度), and personal accomplishment dimension (个人成就感维度), utilizing a Likert 7-point scale (0 to 6). Higher scores in the emotional exhaustion and depersonalization dimensions, alongside lower scores in personal accomplishment, indicate a higher degree of burnout.

Reliability and Validity

The MBI has been shown to have good internal consistency and reliability, with various statistical measures confirming its effectiveness in assessing professional burnout.

Factors and Subscales

– Emotional Exhaustion (情感衰竭)
– Depersonalization (去人格化)
– Reduced Personal Accomplishment (个人成就感降低)

Keywords

Professional Burnout, emotional exhaustion, depersonalization, personal accomplishment, job demands-resources.

Items in Chinese

1. 工作有时使我情绪低落。
2. 工作一天，我感到十分疲惫。
3. 早上起床时我感到很疲乏，但仍然要面对当天的工作。
4. 我能够轻易地影响病人在整个护理过程中产生的感受。
5. 我有时把病人当作物品一样看待，而不是面对一个人。
6. 整天与人打交道的工作，对我来说是一种负担。
7. 我能够有效地处理病人护理过程中各种问题。
8. 工作使我耗尽了心力。
9. 我觉得自己的工作对他人的生活发挥了积极的作用。
10. 自从从事这份工作后，我对人越来越冷漠了。
11. 我担心这份工作会使我变成一个硬心肠的人。
12. 我觉得自己精力充沛。
13. 我感到我在工作中受到挫折。
14. 我感到自己工作过于辛苦。
15. 我不太重视病人提出的各种要求。
16. 与其他人一起工作使我感到有很大的压力。
17. 与病人一起时，我可以轻易地营造轻松的气氛。
18. 工作中与病人密切的接触，使我感到满足和愉快。
19. 从事护理工作使我体验到自身的价值所在。
20. 我感到自己的情感到了山穷水尽的地步。
21. 我能冷静地处理工作中所遇到的情绪困扰。
22. 我觉得某些病人把他们应面对的问题归咎于我。

Items in English

1. Work sometimes makes me feel emotionally down.
2. After a day of work, I feel extremely tired.
3. I feel very fatigued when I wake up in the morning but still have to face the day’s work.
4. I can easily influence the feelings of patients during the nursing process.
5. Sometimes I regard patients as objects rather than as people.
6. Working all day with people is a burden for me.
7. I can effectively handle various issues that arise during patient care.
8. Work drains my energy.
9. I feel that my work has a positive impact on the lives of others.
10. Since I started this job, I have become more indifferent to people.
11. I worry that this job will turn me into a hard-hearted person.
12. I feel energetic.
13. I feel frustrated in my work.
14. I feel I am working too hard.
15. I do not pay much attention to the various requests made by patients.
16. Working with others makes me feel a lot of pressure.
17. I can easily create a relaxed atmosphere when with patients.
18. Close contact with patients at work makes me feel satisfied and happy.
19. Working in nursing allows me to experience my own value.
20. I feel that my emotions have reached an exhausting level.
21. I can calmly handle the emotional distress encountered in work.
22. I feel that some patients blame me for the problems they should face.

References

Information not available.
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