Situational Communication Apprehension Measure (SCAM)

Directions: Please complete the following questionnaire about how you felt the last time you interacted with someone who had a supervisory role over you. Mark 7 (in the space before the statement) if the statement is extremely accurate for how you felt; 6 if moderately accurate; 5 if somewhat accurate; 4 if neither accurate nor inaccurate; 3 if somewhat accurate; 2 if moderately inaccurate; or 1 if extremely inaccurate. There are no right or wrong answers. Just respond to the items quickly to describe as accurately as you can how you felt while interacting with that person.
1.    I was apprehensive
2.    I was disturbed
3.    I felt peaceful
4.    I was loose
5.    I felt uneasy
6.    I was self-assured
7.    I was fearful
8.    I was ruffled
9.    I felt jumpy
10.I was composed
11.I was bothered
12.I felt satisfied
13.I felt safe
14.I was flustered
15.I was cheerful
16.I felt happy
17.I felt dejected
18.I was pleased
19.I felt good
20.I was unhappy
Scoring: To determine your score on the SCAM‚ complete the following steps:
Step 1. Add scores for items 3‚ 4‚ 6‚ 10‚ 12‚ 13‚ 15‚ 16‚ 18‚ and 19
Step 2. Add the scores for items 1‚ 2‚ 5‚ 7‚ 8‚ 9‚ 11‚ 14‚ 17‚ and 20
Step 3. Complete the following formula: SCAM = 80 – Total from Step 1 + Total from Step 2
Your score should be between 20 and 140. If your score is below 20 or above 140‚ you have made a mistake in computing the score.
There are no norms for this measure‚ since different contexts will generate different score ranges‚ means‚ and standard deviations.
This instrument can be found at:

Richmond‚ V. P. (1978). The relationship between trait and state communication apprehension and interpersonal perception during acquaintance stages. Human Communication Research‚ 4‚ 338-349.

McCroskey‚ J. C. (1982). Oral communication apprehension: A reconceptualization. In M. Burgoon (Ed.)‚ Communication Yearbook‚ 6‚ 136-170.

McCroskey‚ J. C.‚ & Richmond‚ V. P. (1982). The quiet ones: Communication apprehension and shyness (2nd ed.). Dubuque‚ IA: Gorsuch Scarisbrick.

McCroskey‚ J. C.‚ & Richmond‚ V. P. (1985). Communication: Apprehension‚ avoidance‚ and effectiveness. Scottsdale‚ AZ: Gorsuch Scarisbrick.