Perceived Quality of Medical Care (PQMC)

Perceived Quality of Medical Care (PQMC)
Richmond.‚ Smith.‚ Heisel & McCroskey‚ 1998
Directions: Please indicate on the six items below how you feel about the quality of medical care you have received. Circle one‚ and only one‚ response for each item. The middle score (4) indicates you are undecided. Score numbers closer to the adjective you think is most representative of your view indicate stronger views.
1.    High Quality 1 2 3 4 5 6 7 Low Quality
2.    Personable 1 2 3 4 5 6 7 Impersonal
3.    Uncaring 1 2 3 4 5 6 7 Caring
4.    Concerned 1 2 3 4 5 6 7 Unconcerned
5.    Beneficial 1 2 3 4 5 6 7 Not Beneficial
6.    Unsatisfactory 1 2 3 4 5 6 7 Satisfactory
Scoring:
Step 1. Add the numbers circled for items 1‚ 2‚ 4‚ and 5.
Step 2. Add the numbers circled fro items 3 and 6.
Step 3. Complete the following formula: PQMC = 32 + score of Step 2 - score of Step 1.
This instrument can be found at: http://www.jamescmccroskey.com/measures/pqmc.htm

Richmond‚ V. P.‚ Smith‚ R. S.‚ Heisel‚ A. M.‚ & McCroskey‚ J. C. (1998). The impact of communication apprehension and fear of talking with a physician and perceived medical outcomes. Communication Research Reports‚ 15‚ 344-353.