Table of Contents
What is Attensity?
Attensity is an enterprise software platform designed to help organizations find, understand, and act on customer insights from unstructured data sources, such as social media, customer service logs, and online reviews. The software provides deep insights into customer behaviors and sentiment, enabling companies to make better decisions and take appropriate actions.
What are the features of Attensity?
Attensity provides a suite of features that can be used to uncover customer insights from unstructured data sources. These include natural language processing, sentiment analysis, text analytics, predictive analytics, and visualizations. The software also provides an easy-to-use dashboard to access and analyze data quickly.
What types of data can be analyzed using Attensity?
Attensity can analyze a variety of unstructured data sources, including social media, customer service logs, online reviews, and customer surveys.
How does Attensity help organizations make better decisions?
Attensity provides organizations with powerful insights into customer sentiment and behavior. These insights can be used to make informed decisions about product strategy, customer service, marketing campaigns, and more.
How does Attensity identify customer sentiment?
Attensity uses natural language processing and sentiment analysis to identify customer sentiment. This allows the software to automatically detect and categorize customer emotions and opinions from unstructured data sources.
What is Attensity’s predictive analytics feature?
Attensity’s predictive analytics feature uses machine learning algorithms to identify patterns in customer behavior and anticipate future customer behaviors. This feature can be used to gain valuable insights into customer trends and make informed decisions.
How can Attensity be used to measure customer satisfaction?
Attensity can be used to measure customer satisfaction by automatically analyzing customer feedback from unstructured data sources, such as customer service logs, online reviews, and surveys. The software can identify customer sentiment and categorize customer emotions, enabling organizations to gain a better understanding of customer satisfaction levels.
What are the benefits of using Attensity?
Attensity provides organizations with a powerful platform to uncover valuable customer insights from unstructured data sources. The software can identify customer sentiment, track customer trends, and anticipate future customer behaviors, enabling organizations to make informed decisions and take appropriate actions.
What type of companies use Attensity?
Attensity is used by a variety of companies, including retail, hospitality, healthcare, finance, and technology companies.
How much does Attensity cost?
Attensity’s pricing model varies depending on the features and services required. Organizations can contact Attensity directly for a personalized quote.
Does Attensity provide customer support?
Yes, Attensity provides customer support in the form of online resources, tutorials, and a dedicated customer support team.