Scale Overview
The Willingness to Listen Measure – WTLM was developed by Virginia P. Richmond & M. Hickson III (2001). It is designed to measure Willingness to Listen. The scale is intended for use with Adults.
Scale Structure
This instrument consists of 24 items.
Response Format
Respondents rate each item using a 5-point Likert scale (1 = Strongly Disagree to 5 = Strongly Agree).
The scale includes 12 reverse-scored items to reduce acquiescence bias.
Scoring
Items are summed to produce a total score.
Total scores range from 24 to 120. Interpretation guidelines:
- Low willingness to listen: 24 – 58
- Moderate willingness to listen: 59 – 89
- High willingness to listen: 90 – 120
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of >.85.
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.