Source-of-Satisfaction Questionnaire (SSQ)
Assesses the sources of job satisfaction for employees across social, environmental, intrinsic, and recognition factors.
Scale Development & Technical Details
Scale Overview
The Source-of-Satisfaction Questionnaire (SSQ) was developed by Frank Friedlander (1963). It is designed to measure Job Satisfaction. The scale is intended for use with Employees.
Scale Structure
This instrument consists of 16 items organized into 3 factors/subscales: Social and Technical Environment, Intrinsic Self-Actualizing Work Aspects, Recognition through Advancement.
| Factor / Subscale | Items | N |
|---|---|---|
| Social and Technical Environment | 1,2,3,4,5,6,7 | 7 |
| Intrinsic Self-Actualizing Work Aspects | 8,9,10,11,12 | 5 |
| Recognition through Advancement | 11,13,14,15,16 | 5 |
Response Format
Respondents rate each item using a custom response format.
Response anchors: 1 = Did not contribute at all, 2 = Contributed to a small extent, 3 = Contributed to a moderate extent, 4 = Contributed to a great extent, 5 = Contributed to a very great extent.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 16 to 80. Interpretation guidelines:
- Low Contribution to Job Satisfaction: 16 – 32
- Moderate Contribution to Job Satisfaction: 33 – 48
- High Contribution to Job Satisfaction: 49 – 64
- Very High Contribution to Job Satisfaction: 65 – 80
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of KR-20: .82 (Social/Technical), .72 (Intrinsic), .70 (Recognition).
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.