Recovery Oriented Service Evaluation – AACP ROSE

Promotion of recovery is included in organization's mission and vision

Service users are well represented in organization's internal review and strategic planning processes

Stakeholders are recruited and retained to participate in organizational oversight and development

Consumers are compensated for participation in administrative activities (committees, CQI, etc)

Agency employs persons in recovery and persons with disabilities as mentors and counselors

There are significant opportunities for service users and service providers to interact outside clinical relationships

Service providers are knowledgeable about recovery principles and recovery promotion

Service users are enlisted to participate in training of service providers

Service users are well represented and respected in CQI processes

Outcome indicators are developed with service user participation

Outcome indicators are available to and make sense to service users

There is comprehensive array of services available to meet all identified needs

All clinical services encourage the use of self-management principles

Advance directives/crisis plans are encouraged and respected by the organization

A process is in place to assist service users to develop advance directives

A process is in place to assure review and implement advance directives during periods of incapacitation

Organization is sensitive to cultural issues and provides services that meet cultural needs

Staffing patterns reflect community’s ethnic/racial/linguistic profile

Treatment planning is a collaborative process between service users and providers

Service users are provided adequate information about service options to make decisions regarding their service plans

Choices made by service users are respected by providers

Recovery management plans are developed that emphasize individual strengths and choice

Co-occurring disorders are treated at the same time and by the same clinicians

A screening process is in place to assure detection of co-occurring disorders

Organization meets competency standards for treating persons with co-occurring Disorders

Organization has program to reduce or eliminate the use of coercive treatment

Attempts are made to engage and empower persons on involuntary treatment status

Staff has been adequately trained to de-escalate volatile situations and to avoid seclusion and restraint

Debriefing occurs following all episodes of seclusion or restraint if it must be used

Organization facilitates service user participation and leadership in advocacy and peer support efforts/organizations

Organization has an active liaison with local advocacy and peer support groups

Service users consistently indicate satisfaction with access to services

Family members are engaged and educated to support recovery efforts

Opportunities exist for family members to be involved in treatment planning and organizational development

Family members are represented on committees and are involved in staff training

Service users are encouraged and supported in pursuit of employment and vocational skills

Development of educational and employment goals are emphasized in recovery plans

Individualized placement and support guides vocational activities

Tolerant housing is available to those who cannot maintain sobriety or stable recovery

Service users are satisfied with housing options available

Service users feel respected by service providers

Service users feel welcome and valued

Providers communicate with service users honestly and sincerely

Documentation is an open process that service users may have easy access to if desired

Service users are informed of their rights and responsibilities

There is an equitable process through which service users and providers can resolve conflicts or disagreement