Scale Overview
The Organizational Citizenship Behavior Scale – OCBS was developed by Philip M. Podsakoff, Scott B. MacKenzie, Robert H. Moorman, Richard Fetter (1990). It is designed to measure Organizational Citizenship Behavior. The scale is intended for use with Working adults / Employees.
Scale Structure
This instrument consists of 24 items organized into 5 factors/subscales: Altruism, Conscientiousness, Sportsmanship, Courtesy, Civic Virtue.
| Factor / Subscale |
Items |
N |
| Altruism |
1,2,3,4,5 |
5 |
| Conscientiousness |
6,7,8,9,10 |
5 |
| Sportsmanship |
11,12,13,14,15 |
5 |
| Courtesy |
16,17,18,19,20 |
5 |
| Civic Virtue |
21,22,23,24 |
4 |
Response Format
Respondents rate each item using a 7-point Likert scale (1 = Strongly Disagree to 7 = Strongly Agree).
The scale includes 5 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 24 to 168. Interpretation guidelines:
- Low Organizational Citizenship Behavior: 24 – 72
- Moderate Organizational Citizenship Behavior: 73 – 120
- High Organizational Citizenship Behavior: 121 – 168
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of Overall alpha: .94; Altruism: .67-.91; Sportsmanship: .76-.89; Courtesy: .69-.86; Civic virtue: .66-.90; Conscientiousness: .79.
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.