Ontario Perception of Care Tool for Mental Health and Addictions (OPOC-MHA)

The wait time for services was reasonable for me.

Services were available at times that were good for me.

The location of services was convenient for me.

When I had appointments I was seen on time.

From the start I felt welcome.

I received enough information about the programs and services available to me.

I had a good understanding of my treatment and support plan.

Staff and I agreed on my treatment and support plan.

Responses to my crises or urgent needs were provided when needed.

I received clear information about my medication (i.e., side effects, purpose, etc.)

I was referred or had access to other services when needed (including alternative approaches).

I was involved as much as I wanted to be in decisions about my treatment and support.

I understand how to make a formal complaint to this organization.

I understood that I could decline treatment activities if I wanted to.

I was assured my personal information was kept confidential.

I felt comfortable asking questions about my treatment and support, including medication.

I found staff knowledgeable and competent.

I was treated with respect by program staff.

Staff were sensitive to my cultural needs (e.g., language, ethnic background, race).

Staff believed I could change and grow.

Staff understood and responded to my needs and concerns.

Overall, I found the facility welcoming, inclusive, and comfortable (e.g., entrance, waiting room, decor, posters, your room if applicable).

Overall, I found the program space clean and well maintained (e.g., meeting space, bathroom, and your room if applicable).

I was given private space when discussing personal issues with staff.

I felt safe in the facility at all times.

The program accommodated my disability-related needs.

Staff helped me develop a plan for when I leave the program.

I have a plan that will meet my needs after I leave the program.

Staff helped me identify where to get support after I leave the program.

The services I have received have helped me better understand my personal strengths and challenges.

The services I have received have helped me deal more effectively with my life's challenges.

I think the services provided here are high quality.

If a friend were in need similar help I would recommend this service.

There were enough activities of interest to me during free time.

Rules or guidelines concerning contact by my family and friends were appropriate to my needs.

The layout of the facility was suitable for visits by my family and friends (e.g., privacy, comfort level).

The area in and around my room was quiet at night.

The quality of the food met my needs.

My special dietary needs were met (e.g., diabetic, halal, vegetarian, kosher).