Job Satisfaction Survey – JSS
A 36-item instrument designed to evaluate nine distinct facets of employee job satisfaction.
Scale Development & Technical Details
Scale Overview
The Job Satisfaction Survey – JSS was developed by Paul E. Spector (1985). It is designed to measure Job Satisfaction. The scale is intended for use with Employees in human service, nonprofit, public, and private organizations.
Scale Structure
This instrument consists of 36 items organized into 9 factors/subscales: Pay, Promotion, Supervision, Benefits, Contingent Rewards, Operating Procedures, Co-workers, Nature of Work, Communication.
| Factor / Subscale | Items | N |
|---|---|---|
| Pay | 1,2,3,4 | 4 |
| Promotion | 5,6,7,8 | 4 |
| Supervision | 9,10,11,12 | 4 |
| Benefits | 13,14,15,16 | 4 |
| Contingent Rewards | 17,18,19,20 | 4 |
| Operating Procedures | 21,22,23,24 | 4 |
| Co-workers | 25,26,27,28 | 4 |
| Nature of Work | 29,30,31,32 | 4 |
| Communication | 33,34,35,36 | 4 |
Response Format
Respondents rate each item using a custom response format.
Response anchors: 1 = Disagree very much, 2 = Disagree moderately, 3 = Disagree slightly, 4 = Agree slightly, 5 = Agree moderately, 6 = Agree very much.
The scale includes 20 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 36 to 216. Interpretation guidelines:
- Dissatisfied: 36 – 108
- Ambivalent: 109 – 143
- Satisfied: 144 – 216
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of Coefficient alpha of .89.
Administration
The scale is self-administered and typically takes approximately 10 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.