Job Satisfaction Survey – JSS
An instrument designed to measure employee attitudes about nine facets of their job, as well as overall job satisfaction.
Scale Development & Technical Details
Scale Overview
The Job Satisfaction Survey – JSS was developed by Paul E. Spector (1985). It is designed to measure Job Satisfaction. The scale is intended for use with Working adults.
Scale Structure
This instrument consists of 36 items organized into 9 factors/subscales: Pay, Promotion, Supervision, Benefits, Rewards, Operating procedures, Coworkers, Work itself, Communication.
| Factor / Subscale | Items | N |
|---|---|---|
| Pay | 1,2,3,4 | 4 |
| Promotion | 5,6,7,8 | 4 |
| Supervision | 9,10,11,12 | 4 |
| Benefits | 13,14,15,16 | 4 |
| Rewards | 17,18,19,20 | 4 |
| Operating procedures | 21,22,23,24 | 4 |
| Coworkers | 25,26,27,28 | 4 |
| Work itself | 29,30,31,32 | 4 |
| Communication | 33,34,35,36 | 4 |
Response Format
Respondents rate each item using a custom response format.
Response anchors: 1 = Disagree very much, 2 = Disagree moderately, 3 = Disagree slightly, 4 = Agree slightly, 5 = Agree moderately, 6 = Agree very much.
The scale includes 20 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 36 to 216. Interpretation guidelines:
- Dissatisfied: 36 – 108
- Ambivalent: 109 – 143
- Satisfied: 144 – 216
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of Total scale alpha: 0.91; Facet alphas range from 0.62 to 0.82.
Administration
The scale is self-administered and typically takes approximately 10 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.