Computer-Mediated Communication Competence Scale – CMCC

I enjoy communicating using computer media.

I am nervous about using the computer to communicate with others.

I am very motivated to use computers to communicate with others.

I look forward to sitting down at my computer to write to others.

Communicating through a computer makes me anxious.

I am very knowledgeable about how to communicate through computers.

I am never at a loss for something to say in CMC.

I am very familiar with how to communicate through email and the internet.

I always seem to know how to say things the way I mean them using CMC.

When communicating with someone through a computer, I know how to adapt my messages to the medium.

I don’t feel very competent in learning and using communication media technology.

I feel completely capable of using almost all currently available CMCs.

I am confident I will learn how to use any new CMCs that are due to come out.

I’m nervous when I have to learn how to use a new communication technology.

I find changes in technologies very frustrating.

I quickly figure out how to use new CMC technologies.

I know I can learn to use new CMC technologies when they come out.

If a CMC isn’t user friendly, I’m likely not to use it.

I know when and how to close down a topic of conversation in CMC dialogues.

I manage the give and take of CMC interactions skillfully.

I am skilled at timing when I send my responses to people who email me.

I am skilled at prioritizing (triaging) my email traffic.

I ask questions of the other person in my CMC.

I show concern for and interest in the person I’m conversing with in CMC.

I can show compassion and empathy through the way I write emails.

I take time to make sure my emails to others are uniquely adapted to the particular receiver I’m sending it to.

I am very articulate and vivid in my CMC messages.

I use a lot of the expressive symbols [e.g., :) for 'smile'] in my CMC messages.

I try to use a lot of humor in my CMC messages.

I am expressive in my CMC conversations.

I display a lot of certainty in the way I write my CMC messages.

I use an assertive style in my CMC writing.

I have no trouble expressing my opinions forcefully on CMC.

I make sure my objectives are emphasized in my CMC messages.

My CMC messages are written in a confident style.

I am skillful at revealing composure and self-confidence in my CMC interactions.

I choose which medium to communicate based on how quickly I need to get a message out to people.

I choose which medium to communicate based on how much benefit there would be to having the other(s) present face-to-face.

I choose which medium to communicate based on how lively the interaction needs to be.

I choose which medium to communicate based on how much access the person I need to communicate with has to the medium.

I choose which medium to communicate based on how much information is involved in the message I need to communicate.

I choose which medium to communicate based on how much access I have to the channel or medium.

I choose which medium to communicate based on how long I need people to hang on to or remember the message.

I choose which medium to communicate based on how many different uses and forms are needed (e.g., hardcopy, image processing, voicemail, computer language, etc.).

I choose which medium to communicate based on how personal or intimate the information in the message is.

I choose which medium to communicate based on how quickly the receiver needs to react to the message.

I choose which medium to communicate based on the extent to which I need to get some 'back and forth,' 'give and take,' and interchange of ideas.

I choose which medium to communicate based on the extent to which I need some creative brainstorming.

I avoid saying things through CMC that might offend someone.

I pay as much attention to the WAY I say things as WHAT I say.

I never say things that offend the other person.

I am careful to make my comments and behaviors appropriate to the situation.

I generally get what I want out of interactions.

I consistently achieve my goals in interactions.

My interactions are effective in accomplishing what I set out to accomplish.

I am effective in my conversations with others.

I get my ideas across clearly in conversations with others.

My comments are consistently accurate and clear.

My messages are rarely misunderstood.

I feel understood when I interact with others.

I am generally satisfied with my communication encounters.

I enjoy my interactions with others.

I feel good about my conversations.

I am generally pleased with my interactions.

If I can engage someone in conversation, I can usually get them to like me.

I come across in conversation as someone people would like to get to know.

I make friends easily.

People generally enjoy my company when interacting with me.

I get a tremendous amount accomplished through CMC.

My CMC interactions are more productive than my face-to-face interactions.

I am more efficient using CMC than other forms of communication.

CMC technologies are tremendous time-savers for my work.

I rely heavily upon my CMCs for getting me through each day.

I use computer-mediated means of communication almost constantly.

I can rarely go a week without any CMC interactions.

I am a heavy user of computer-mediated communication.

If I can use a computer for communicating, I tend to.