Scale Overview
The Communicator Competence Questionnaire – CCQ was developed by Monge, P. R., Backman, S. G., Dillard, J. P., & Eisenberg, E. M. (1982). It is designed to measure Communicator Competence. The scale is intended for use with Employees / Working adults.
Scale Structure
This instrument consists of 12 items organized into 2 factors/subscales: Encoding, Decoding.
| Factor / Subscale |
Items |
N |
| Encoding |
1,3,5,7,8,9,10 |
7 |
| Decoding |
2,4,6,11,12 |
5 |
Response Format
Respondents rate each item using a 5-point Likert scale (1 = Strongly Disagree to 5 = Strongly Agree).
The scale includes 2 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.