Communication Satisfaction Scale – Com-SAT
Measures an individual's satisfaction with a specific interpersonal communication event or conversation.
Scale Development & Technical Details
Scale Overview
The Communication Satisfaction Scale – Com-SAT was developed by Michael L. Hecht (1978). It is designed to measure Interpersonal Communication Satisfaction. The scale is intended for use with Adults.
Scale Structure
This instrument consists of 19 items.
Response Format
Respondents rate each item using a custom response format.
Response anchors: 1 = Strongly Disagree, 2 = Disagree, 3 = Somewhat Disagree, 4 = Neutral, 5 = Somewhat Agree, 6 = Agree Strongly, 7 = Agree.
The scale includes 8 reverse-scored items to reduce acquiescence bias.
Scoring
Items are summed to produce a total score.
Total scores range from 19 to 133. Interpretation guidelines:
- Low Communication Satisfaction: 19 – 57
- Moderate Communication Satisfaction: 58 – 95
- High Communication Satisfaction: 96 – 133
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of 0.90 – 0.97.
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.