Attitudes and Perceptions Toward Drive-thru Community Pharmacy Services Survey – DTCPS
Measures public attitudes, perceptions, and believed advantages or disadvantages regarding drive-thru community pharmacy services.
Scale Development & Technical Details
Scale Overview
The Attitudes and Perceptions Toward Drive-thru Community Pharmacy Services Survey – DTCPS was developed by Bayan F. Ababneh, Siew Chin Ong, Rabia Hussain (2023). It is designed to measure Attitudes and perceptions toward drive-thru community pharmacy services. The scale is intended for use with General public (adults).
Scale Structure
This instrument consists of 15 items organized into 3 factors/subscales: Perceptions towards DTCPS, Impact on Pharmacist Image, Differences from In-Store Refill.
| Factor / Subscale | Items | N |
|---|---|---|
| Perceptions towards DTCPS | 1,2,3,4,5 | 5 |
| Impact on Pharmacist Image | 6,7,8 | 3 |
| Differences from In-Store Refill | 9,10,11,12,13,14,15 | 7 |
Response Format
Respondents rate each item using a 5-point Likert scale (1 = Strongly Disagree to 5 = Strongly Agree).
The scale includes 6 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 15 to 75. Interpretation guidelines:
- Negative Attitude/Perception: 15 – 44
- Positive Attitude/Perception: 45 – 75
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of Cronbach's alpha of 0.84.
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.