a technique modeled to examine variable correlated with irregularly positive or irregularly negative performance. Viewers document irregular results and certain events, actions, or system variables which might elicit said results. Information gathered in this manner is thereby categorized and examined to determine key factors.
CRITICAL-INCIDENT TECHNIQUE (CIT): “The critical-incident technique has been very successful in finding out what motivates employees to perform well at work and what makes them less likely to steal from employers.”