Role Conflict and Ambiguity Scale – RCAS
Measures the level of role conflict and role ambiguity experienced by employees in organizational settings.
Scale Development & Technical Details
Scale Overview
The Role Conflict and Ambiguity Scale – RCAS was developed by Rizzo, J., House, R. J., & Lirtzman, S. I. (1970). It is designed to measure Role conflict and role ambiguity. The scale is intended for use with Employees and working adults.
Scale Structure
This instrument consists of 14 items organized into 2 factors/subscales: Role Conflict, Role Ambiguity.
| Factor / Subscale | Items | N |
|---|---|---|
| Role Conflict | 1,2,3,4,5,6,7,8 | 8 |
| Role Ambiguity | 9,10,11,12,13,14 | 6 |
Response Format
Respondents rate each item using a custom response format.
Response anchors: 1 = Strongly disagree, 2 = Disagree, 3 = Slightly disagree, 4 = Neither agree nor disagree, 5 = Slightly agree, 6 = Agree, 7 = Strongly agree.
The scale includes 6 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of Role conflict alpha: .71-.87, Role ambiguity alpha: .71-.95.
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.