Role Conflict and Ambiguity Scales
Measures employee perceptions of role conflict and role ambiguity in the workplace.
Scale Development & Technical Details
Scale Overview
The Role Conflict and Ambiguity Scales was developed by Robert J. House, Randall S. Schuler, & Erez Levanoni (1983). It is designed to measure Role Conflict and Role Ambiguity. The scale is intended for use with Employees / Working adults.
Scale Structure
This instrument consists of 18 items organized into 2 factors/subscales: Role Ambiguity, Role Conflict.
| Factor / Subscale | Items | N |
|---|---|---|
| Role Ambiguity | 1,2,3,4,5,6,7,8,9,10,11 | 11 |
| Role Conflict | 12,13,14,15,16,17,18 | 7 |
Response Format
Respondents rate each item using a 7-point Likert scale (1 = Strongly Disagree to 7 = Strongly Agree).
The scale includes 8 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 18 to 126. Interpretation guidelines:
- Low Role Stress: 18 – 54
- Moderate Role Stress: 55 – 90
- High Role Stress: 91 – 126
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of Cronbach's alpha ranged from .79 to .86.
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.