Organizational Citizenship Behavior Scale – OCBS

I go out of my way to help co-workers with work-related problems.

I voluntarily help new employees settle into the job.

I frequently adjust my work schedule to accommodate other employees' requests for time off.

I always go out of my way to make newer employees feel welcome in the work group.

I show genuine concern and courtesy toward co-workers, even under the most trying business or personal situations.

For issues that may have serious consequences, I express my opinions honestly even when others may disagree.

I often motivate others to express their ideas and opinions.

I encourage others to try new and more effective ways of doing their job.

I encourage hesitant or quiet co-workers to voice their opinions when they otherwise might not speak up.

I frequently communicate suggestions to my co-workers on how the group can improve.

I rarely miss work even when I have a legitimate reason for doing so.

I perform my duties with unusually few errors.

I perform my job duties with extra-special care.

I always meet or beat deadlines for completing work.

I defend the organization when other employees criticize it.

I encourage friends and family to utilize the organization's products.

I defend the organization when outsiders criticize it.

I show pride when representing the organization in public.

I actively promote the organization's products and services to potential users.