Chinese Organizational Citizenship Scale – COCS
Measures five dimensions of organizational citizenship behavior in the context of Chinese society.
Scale Development & Technical Details
Scale Overview
The Chinese Organizational Citizenship Scale – COCS was developed by Jiing-Lih Farh, P. Christopher Earley, Shu-Chi Lin (1997). It is designed to measure Organizational Citizenship Behavior. The scale is intended for use with Employees / Working adults.
Scale Structure
This instrument consists of 20 items organized into 5 factors/subscales: Identification with the company, Altruism, Conscientiousness, Interpersonal harmony, Protecting company resources.
| Factor / Subscale | Items | N |
|---|---|---|
| Identification with the company | 1,2,3,4 | 4 |
| Altruism | 5,6,7,8 | 4 |
| Conscientiousness | 9,10,11,12,13 | 5 |
| Interpersonal harmony | 14,15,16,17 | 4 |
| Protecting company resources | 18,19,20 | 3 |
Response Format
Respondents rate each item using a 7-point Likert scale (1 = Strongly Disagree to 7 = Strongly Agree).
The scale includes 7 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 20 to 140. Interpretation guidelines:
- Low Organizational Citizenship Behavior: 20 – 59
- Moderate Organizational Citizenship Behavior: 60 – 100
- High Organizational Citizenship Behavior: 101 – 140
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of Alpha values: Identification with the company (.87), Altruism (.87), Conscientiousness (.82), Interpersonal harmony (.86).
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.