Organizational Communication Conflict Instrument – OCCI
Measures individual behavioral choices and strategies used when managing conflict within organizational settings.
Scale Development & Technical Details
Scale Overview
The Organizational Communication Conflict Instrument – OCCI was developed by Linda L. Putnam and Charline S. Wilson (1982). It is designed to measure Conflict management strategies. The scale is intended for use with Organizational employees and managers.
Scale Structure
This instrument consists of 30 items organized into 3 factors/subscales: Nonconfrontation, Solution-orientation, Control.
| Factor / Subscale | Items | N |
|---|---|---|
| Nonconfrontation | 2,5,6,9,15,17,18,26,27,28 | 10 |
| Solution-orientation | 1,4,7,8,10,12,14,16,19,22,23,24 | 12 |
| Control | 3,11,13,20,21,25,29,30 | 8 |
Response Format
Respondents rate each item using a custom response format.
Response anchors: 1 = Strongly Agree, 2 = Agree, 3 = Neutral, 4 = Disagree, 5 = Strongly Disagree.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of Nonconfrontation: 0.93, Solution-orientation: 0.88, Control: 0.82.
Administration
The scale is self-administered and typically takes approximately 10 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.