Job Satisfaction Survey – JSS
A 36-item instrument designed to measure nine facets of job satisfaction as well as overall job satisfaction.
Scale Development & Technical Details
Scale Overview
The Job Satisfaction Survey – JSS was developed by Paul E. Spector (1985). It is designed to measure Job Satisfaction. The scale is intended for use with Working adults.
Scale Structure
This instrument consists of 36 items organized into 9 factors/subscales: Pay, Promotion, Supervision, Benefits, Contingent Rewards, Operating Conditions, Coworkers, Nature of Work, Communication.
| Factor / Subscale | Items | N |
|---|---|---|
| Pay | 1,2,3,4 | 4 |
| Promotion | 5,6,7,8 | 4 |
| Supervision | 9,10,11,12 | 4 |
| Benefits | 13,14,15,16 | 4 |
| Contingent Rewards | 17,18,19,20 | 4 |
| Operating Conditions | 21,22,23,24 | 4 |
| Coworkers | 25,26,27,28 | 4 |
| Nature of Work | 29,30,31,32 | 4 |
| Communication | 33,34,35,36 | 4 |
Response Format
Respondents rate each item using a custom response format.
Response anchors: 1 = Disagree very much, 2 = Disagree moderately, 3 = Disagree slightly, 4 = Agree slightly, 5 = Agree moderately, 6 = Agree very much.
The scale includes 20 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 36 to 216. Interpretation guidelines:
- Dissatisfaction (Total Score): 36 – 108
- Ambivalence (Total Score): 109 – 143
- Satisfaction (Total Score): 144 – 216
Psychometric Properties
Internal Consistency: The scale has demonstrated good to excellent internal consistency with reported Cronbach’s alpha values of Pay 0.75, Promotion 0.73, Supervision 0.82, Benefits 0.73, Rewards 0.76, Operating procedures 0.62, Coworkers 0.77, Nature of work 0.78, Communication 0.71, Total 0.91.
Administration
The scale is self-administered and typically takes approximately 10 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.