Organizational Trust Scales – OTS
Measures multidimensional trust within an organization, specifically focusing on supervisors, peers, upper management, and the organization as a whole.
Scale Development & Technical Details
Scale Overview
The Organizational Trust Scales – OTS was developed by Dow Scott (1981). It is designed to measure Organizational Trust. The scale is intended for use with Employed adults.
Scale Structure
This instrument consists of 17 items organized into 4 factors/subscales: Trust in Supervisor, Trust in Peers, Trust in Upper Management, Organizational Trust.
| Factor / Subscale | Items | N |
|---|---|---|
| Trust in Supervisor | 1,2,3,4,5 | 5 |
| Trust in Peers | 6,7,8,9 | 4 |
| Trust in Upper Management | 10,11,12,13 | 4 |
| Organizational Trust | 14,15,16,17 | 4 |
Response Format
Respondents rate each item using a 5-point Likert scale (1 = Strongly Disagree to 5 = Strongly Agree).
The scale includes 5 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 17 to 85. Interpretation guidelines:
- Low Organizational Trust: 17 – 39
- Moderate Organizational Trust: 40 – 62
- High Organizational Trust: 63 – 85
Administration
The scale is self-administered and typically takes approximately 5 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.