Scale Overview
The Interpersonal Communication Skills Inventory (ICSI) was developed by Learning Dynamics (2002). It is designed to measure Interpersonal Communication. The scale is intended for use with Adults.
Scale Structure
This instrument consists of 40 items organized into 4 factors/subscales: Sending Clear Messages, Listening, Giving and Getting Feedback, Handling Emotional Interactions.
| Factor / Subscale |
Items |
N |
| Sending Clear Messages |
1,2,3,4,5,6,7,8,9,10 |
10 |
| Listening |
11,12,13,14,15,16,17,18,19,20 |
10 |
| Giving and Getting Feedback |
21,22,23,24,25,26,27,28,29,30 |
10 |
| Handling Emotional Interactions |
31,32,33,34,35,36,37,38,39,40 |
10 |
Response Format
Respondents rate each item using a custom response format.
Response anchors: 3 = Usually, 1 = Sometimes, 0 = Seldom.
The scale includes 22 reverse-scored items to reduce acquiescence bias.
Scoring
Items are scored by subscale, with each subscale sum representing a distinct dimension.
Total scores range from 0 to 120. Interpretation guidelines:
- Need for Improvement: 0 – 59
- Average Communication Skills: 60 – 89
- Advanced Communication Skills: 90 – 120
Administration
The scale is self-administered and typically takes approximately 10 minutes to complete. It can be administered individually or in group settings. No special training is required for administration.